Shipping policy
Alura Shipping Policy
Last Updated: 8/24/2025
At Alura, we’re committed to delivering your bras quickly and safely. Please review our shipping guidelines below before placing your order.
Processing Time
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Orders are processed within 1–3 business days after your purchase is confirmed.
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Orders placed on weekends or holidays will be processed the next business day.
Shipping Times & Rates
United States
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Standard Shipping: 5–8 business days
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Express Shipping: 2–4 business days
Canada
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Standard Shipping: 7–12 business days
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Express Shipping: 3–6 business days
International
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Standard Shipping: 10–20 business days
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Express Shipping: 5–10 business days
Note: Delivery times may vary depending on customs, local postal services, or high-demand seasons.
Order Tracking
Once your order ships, you’ll receive a confirmation email with a tracking number so you can follow your package in real time.
Delays
Shipping delays can occasionally happen due to:
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Weather conditions
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Carrier delays
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Customs inspections for international orders
We’ll notify you via email if your order experiences an unexpected delay.
Customs, Duties & Taxes
International customers are responsible for any applicable duties, taxes, or customs fees required by their country.
Lost or Stolen Packages
Alura is not responsible for packages marked as delivered but missing. Please contact your local carrier to resolve delivery issues.
Questions or Support
For assistance with your order, contact our support team:
Email: support@alurabrand.com
Hours: Monday–Friday, 9 AM – 6 PM EST